dialogo_grupo1

Here you are the space where you'll have to write your dialogues. 
 * Ms Cano ** : Mr. Eric Liu? Good morning. My name is María Cano. We have an appointment.
 * HR ** : Oh, yes, please come in. Nice to meet you Ms Cano.
 * Ms Cano ** : Nice to meet you, too.
 * HR ** : Please take a seat.
 * Ms Cano: ** Thank you.
 * HR: ** So, Ms Cano as you already know we are currently looking for an intern receptionist for our front reception department during the Beijing 2008 Olympic Games. Your CV looks quite interesting, you may be an excellent candidate for this particular position.
 * Ms Cano: ** Thank you.
 * HR ** : Alright, tell me something about your background.
 * Ms Cano: ** I hold a degree in Tourism Management from the National University of Distance Education in Madrid. After completing my degree I have been working as a intern receptionist for the Ambassador Hotel in Madrid for one year. As the internship position ends in May, I am currently looking for an international position to improve my skills and to enhance my CV.
 * HR: ** Which are your tasks at the Ambassador Hotel?
 * Ms Cano**: I check guests in and out, compile guest bills, and take payments. Besides this, I accept and cancel reservations by telephone, email and in face to face contact**.** I am also responsible for the maintenance of the reservation system.
 * HR:** We need someone with strong Japanese language skills. Where did you learn Japanese and do you think you are going to be able to handle all kind of situations in this language?
 * Ms Cano: ** My mother is Japanese, I am used to talk Japanese in a familiar surrounding. I also used to work during the summer holidays as a tourist guide in Madrid, where I usually was responsible for the Japanese tourists.
 * HR: ** How is your experience relevant to this job?
 * Ms Cano ** : The Olympic Games are going to bring to Beijing tourists of different nationalities and cultural backgrounds. Working at the Ambassador has taught me to deal with people form all over the word. On top of that, I speak Spanish, English, and Japanese.
 * HR: ** Did you ever had to deal with an unhappy customer. How did you handle the situation?
 * Ms Cano:** I am convinced that most situations can be resolved by staying calm and give the customer the opportunity to explain why he or she is unsatisfied with the hotel services. In case that the customer is right, I talk to my superior to see what type of compensation can be offered to the customer.
 * HR: ** What aspects of this job do you feel most confident about?
 * Ms Cano: ** Probably, interacting with the guests. I am patient and respectful, and most of all, I enjoy dealing with people from different cultures.
 * HR: ** What do you find most attractive about this position?
 * Ms Cano: ** Well, the Olympic Games are an unique experience. To be able to work at that time in one of the best hotel in Beijing is certainly a great chance to gain international experience.
 * HR: ** Ms Cano, do you have any questions?
 * Ms Cano: ** Yes, what kind of training can I expect?
 * HR: ** Since the job is restricted to the time that the Olympic Games will take place in Beijing, there will be only a two week period of introduction to our reservation system.
 * Ms Cano: ** Added to the base salary, there would be considerations for benefits as, for example, health insurance?
 * HR: ** Yes, the benefits include dental and health insurance. As it is an internship position we do not provide a retirement plan.
 * Ms Cano: ** When may I contact you to follow up?
 * HR: ** If we decide that you are the right candidate we will contact you during the next week.
 * Ms Cano: ** Thank you so much for you time.
 * HR: ** Thank you for coming. Bye.